Our Commitment to Your Satisfaction

At IGL, we design products to elevate your game, and we stand by their quality. We want you to be completely satisfied with your purchase. If for any reason you are not, our straightforward return policy is here to help.

1. Our 30-Day Return Guarantee

You have 30 calendar days from the date you receive your item to initiate a return. We are pleased to offer:

• Free Returns
• No Restocking Fees

This policy applies to all items purchased directly from iglhoop.com.

2. How to Start a Return or Exchange

To ensure every request is handled with care, all returns and exchanges must be initiated by contacting our customer support team. This allows us to provide you with the best possible service and a smooth process.

Step 1: Contact Us

Please email our team at support@iglhoop.com with the following information:

• Your Order Number
• The Reason for your return or exchange

Step 2: Receive Your Return Link

Our support team will review your request within 24 business hours. Once your return is approved, we will provide you with a private link to our Returns Manager portal.

Step 3: Process Your Return

Click the link we provide, and our portal will guide you through the final steps of confirming your details and generating a pre-paid return shipping label.

Important: Please do not send items back to us without first contacting support and receiving approval. Unauthorized returns will not be accepted.

3. Return Eligibility & Inspection

To be eligible for a return, your item must be:

• In new and unused condition.
• In its original packaging with all original tags and accessories included.
• Accompanied by a receipt or proof of purchase.

Customized items and products marked as "Final Sale" are not eligible for return.

Please note that all returned items are subject to inspection upon arrival. We reserve the right to reject a return or adjust a refund if the returned product is found to be used, damaged by the customer, or does not meet the eligibility criteria outlined above.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of your refund status within 5-7 business days. If approved, your refund will be processed to your original payment method (Shopify Payments or PayPal). Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Exchanges

To exchange an item, please follow the return process outlined in Section 2. After we approve and receive your return, you can place a new order for your desired item at any time.

6. Order Cancellations

You may cancel your order for a full refund at any time before it has shipped. Please email us immediately at support@iglhoop.com with your order number. If the order has already been processed for shipment, it cannot be canceled and must be processed as a return.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us at support@iglhoop.com. We're here to help!